Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 3
Registered: ‎01-24-2013
My Device: bold 9700
My Carrier: cytanet

ID Already Exists

I get the above message when i try to syncmy phone with my PC. The proceedure stops and the sync never happens. Any ideas on how i can fix this?

 

I tried restore, i tried delete data and sync. etc. nothing works.

 

I do not even know which ID already exists!

 

Please help

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: ID Already Exists

Hi-What exactly you want to sync, are you able to take back up of your device?

New Member
Posts: 3
Registered: ‎01-24-2013
My Device: bold 9700
My Carrier: cytanet

Re: ID Already Exists

I want to sync the entire device. What really i care about is this. I do changes and/or additions on my Outlook contacts and i want these changes to be in sync with my phone device.

 

Also calendar entries. I have the same issue here

 

Thanks

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: ID Already Exists

I would suggest you to first of all ensure BlackBerry Desktop Software is up to date.

 

If its already updated then try a clean uninstall of the BlackBerry® Desktop Software and reinstaling it

 

"How to perform a clean uninstall of the BlackBerry Desktop Software KB02206

Highlighted
New Member
Posts: 3
Registered: ‎01-24-2013
My Device: bold 9700
My Carrier: cytanet

Re: ID Already Exists

THANKS THANKS THANKS. YOU OFFERED ME GREAT HELP!