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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎04-29-2014
My Device: Torch 9800
My Carrier: 6478319402
Accepted Solution


After one year without use, I came back to my BB Torch 9800  (PRD-27603-034    RCY71UW / IC:2503A-RCY70U / BT MAC: CC 55 AD 3D 45 60 / FCC ID: LCARCY 70UW), but I lost my ID, I mean, not really. I was sold it for a temporary friend that cancelled the deal and gave me back the device. But just now I saw the problem: the ID, probably of this person. I remember her e-mail adress and password, but not the answer for verification question. The right answer is a pet name. I lost my ctt with she. May I reset the ID? This device is always in my name. Tks in advance for any help. PLS URGENT.


Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers


You'll need the verification question in order to reset the BlackBerry ID; there's no way around it. If you have service with a carrier, they might be able to help you with it. Other than answering the verification question or getting help from your carrier (maybe), there is no other way to reset your BlackBerry ID. The only other alternative is to create a new one and start fresh with it.



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