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Posts: 1
Registered: ‎01-16-2011
My Device: Tourch 9800
My Carrier: MTN

ID password Torch 9800 recovery



I swaped simcard with my bb Torch

my bb messanger is working

trying to intiate email setup where i have an existing email account

it tells me PIN is already associated with an account

How do i retrieve that info because i dont know what that info is for the PIN

On the BB web interface(mobile.blackberry.com) under the email section and under other personal email, i try and initaite launch email setup (which i have used previous on another  bb phone and worked) i now get an error apache message


Thanks David



Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: ID password Torch 9800 recovery

Did you change phone numbers with the new SIM?

Your device PIN has not been associated with the new SIM.

Call your service provider and ask them to register the PIN/IMEI of the device with your new SIM.


Alternatively, you might try simply sending service books:


On your BlackBerry device, go to:


1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402


Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.


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