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BlackBerry® OS Smartphones

Posts: 96,064
Likes: 24,621
Solutions: 6,420
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: ID password

Jane_Lin wrote:

I have applied a new ID on the PC according to your suggestion. But this new ID doesn't work on my phone. The phone asks to input the ID relating to this phone.

Jane_Lin, here is what you must do to use the new BBID:


Changing the BlackBerry ID on the BlackBerry smartphone running BlackBerry 6 

Back up the device first using BlackBerry Desktop Software.

On the home screen select Options > Device > Application management

In the list select BlackBerry Identity click Delete, then select BlackBerry World and click Delete.

After removing both applications, the device will prompt to reboot.

Reinstall BlackBerry World from the Browser and then restart the phone.

There will be an update to BlackBerry Identity required.

Install the update and then sign into BlackBerry World.


from Article ID: KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

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