08-18-2008 04:08 PM
We have a number of users that are set up with GMail as a personal email address on their blackberry. If you read an email on the blackberry or delete an email on the blackberry it will sync that to GMail and the message will be read or deleted. If you delete from GMail it will eventually get ride of it from the blackberry.
We are still having two big issues though. If they read an email (through GMail) before it gets to the blackberry then it never gets on to the blackberry. Also, if you read an email in GMail it never marks it as read on the Blackberry.
We are in the process of switching from Lotus Notes to Google Apps so this is causing a lot of problems. I know there is a google app for reading the emails, but that will not work if you don't have a data connection.
Thank you for you help.
08-18-2008 05:44 PM
I think the problem is that you are not setting gmail to leave a coy of the mail on the server.
Which ever device get it first, it's acknowledged as delivered. Go into a users account and change the settings, and try it.
Let us know how it works!
08-18-2008 08:38 PM
08-18-2008 08:46 PM
The setting I was referring Gmail settings - forward POP and IMAP
Pop dowload: option 2
08-18-2008 08:59 PM
I'm sure somone else on the forum will be able to help you.
08-18-2008 09:52 PM
One more question,
Your BB devices are all BES is that correct?
08-18-2008 10:08 PM
08-18-2008 10:26 PM
You would know better than I exactly what you are looking for, I have been searching the Knowledgebase
using variations of "Unable to sync email messages imap" and I think we are pretty close to your problem.
I just lack the expertise. Go up to support and try some searches.
It's worth a try!