09-05-2013 05:14 PM
At first it was a random thing, but as of today, it happens as soon as I make or receive a phone call. I have done updates, and I have done hard resets. Not sure what else to do until I upgrade in 2 weeks. In the meantime, I really need my phone for business, so I am stumped. I'm hopin' and prayin' one of you BB geniuses can help me
09-05-2013 05:52 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!