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New Member
Posts: 1
Registered: ‎11-19-2012
My Device: 9790
My Carrier: Mtn

INTERNET DOWNLOADS

I just bought me a Blackberry 9790. I have it now for almost a month. What my problem is since having this phone I have only been able to download a movies twice. Ther server everytime tells me error. And now matter what server I use the Error Code comes up evertime. This is near **bleep** frustratrating. What is the point therein to have a latest Blackberry but cant utulise all his features. Can someone please help me in sorting out this problem.

Thank You!

Hall of Famer III
Posts: 57,622
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: INTERNET DOWNLOADS

Hi and Welcome to the Community!

There are many reports of this from your region. Some have reported that, when they contact their carrier for formal support, they are told it is network congestion. But, "blame" shifts back and forth between the carriers and RIM. In any event, the only way this issue will receive adequate attention is if all who are experiencing it open a formal support ticket with their mobile service provider.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎11-21-2012
My Device: Bold 9790
My Carrier: MTN

Re: INTERNET DOWNLOADS

Hi and Welcome to the Community!

There are many reports of this from your region. Some have reported that, when they contact their carrier for formal support, they are told it is network congestion. But, "blame" shifts back and forth between the carriers and RIM. In any event, the only way this issue will receive adequate attention is if all who are experiencing it open a formal support ticket with their mobile service provider.

Good luck!

 

I am experiencing the same Internet Problem how do we open a formal support ticket?

Hall of Famer III
Posts: 57,622
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: INTERNET DOWNLOADS


VanNiekerkMarthinus wrote:

 

I am experiencing the same Internet Problem how do we open a formal support ticket?


Hi and Welcome to the Community...and apologies for the delayed reply!

 

You would do that via your mobile service provider...which, according to your own profile here, is MTN.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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