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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-29-2013
My Device: Curve 8530
My Carrier: 6079727828

IT Policy and Firewall

Good evening. I have a Blackberry Curve 8530. I am trying to use it as a PDA only. I am not able to install and setup ePocrates and Skyscape for my medical reference apps. The message that I keep receiving is; "The application EpocratesApp has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy", the same occurs when I try to finish installing / updating with Skyscape. Any help would be appreciated.

Guru II
Posts: 22,040
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: IT Policy and Firewall

The device may have a leftover IT policy on it. You'll want to remove that by resetting the device to factory defaults. Follow the instructions for using Desktop Software to do that here:


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