09-01-2014 04:07 PM
My 11 year old daughter is receiving emails "confirmation of purchase" from Blackberry world with a purchase number , an order date, an amount, etc...
She doesnt even have a Blackberry, even less a Blackberry account or a bank account to pay.
I can not find a way to "contact Blackberry" to know who has "theft" her identity, who is actually paying for these purchases and to prevent any other harm.
I only found that someone created an account with my daughter's email as the account email.
Does anybody knows how to deal with this situation.
a worried father
Solved! Go to Solution.
09-01-2014 07:01 PM
I'll flag your issue to the attention of someone who might be able to help you. I'll make no promises of a satisfactory outcome, all I can do is bring it to the attention of certain people.
Keep your eye on this thread for further developments. Cheers.
09-03-2014 07:46 AM
To help me better understand what’s occurring, what type of purchase receipts is she receiving? I assume these are application and game purchase from BlackBerry World?
Are you able to send me a private message and let me know what her email address is as well? Thanks!
If so use the BlackBerry Contact Catalog so we can better assist > http://blck.by/2huFaGF