04-20-2012 08:36 AM
Recently, my BlackBerry Torch screen went black. The phone was still active, but I couldn't see anything on the screen. Opening and closing the screen slowly, pulling the battery, or standing on my head and begging the phone to work didn't enable the screen.
After a lot of searches, I finally realized my screen was not going to come back on and that this is a rampant problem. I've since made the leap to an iPhone 4s. I still had many photos and videos of my children on my BB; including custom ring tones my son made for my contacts. In short, information I wanted. This was an Enterprise activated BB that was protected by a password. Inspite of this, I was able to get everything off the phone very simply.
I downloaded and installed the BlackBerry Desktop Manager (mentioned in some of the posts). I was able to connect my device. The software provided the password challenge via my PC and I was able to log into the phone. I then used Windows Explorer to search every folder and remove all the photos, videos, and ring tones I wanted. The only thing I didn't salvage were my texts; not a big loss.
In summary, if your screen goes black, contact your provider for a replacement. While you are waiting for a replacement, install BlackBerry Desktop Manager and get all your personal information off. And above all, DON'T PANIC! There is hope
04-20-2012 08:56 AM
Good points, stressed here daily.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code