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New Contributor
Posts: 7
Registered: ‎11-12-2008
My Device: Not Specified

Images in email -- setting?

I have searched in vain to discover what I am doing wrong with my settings. The email I receive is coming in without most images, or at least the complex ones (like photos). I have been unable to find a setting which allows me to get this content. Any suggestions?
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Images in email -- setting?

Messages folder > Menu > Options > Email Settings > Enable HTML Email = Yes

and Download Images Automatically = Yes

 

Good luck.

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New Contributor
Posts: 7
Registered: ‎11-12-2008
My Device: Not Specified

Re: Images in email -- setting?

Thanks for the suggestion. I did previously try this without success. I will do it again to make sure it "sticks" and see how it goes.
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Images in email -- setting?

Are you on BES? I believe the BES version must be 4.1.6 for HTML.
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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 7
Registered: ‎11-12-2008
My Device: Not Specified

Re: Images in email -- setting?

I am BES, but they do have the correct version up for HTML. I suspect this will be cured later. My wife's IPhone natively imports the images using the same 3G network, which made me wonder why my new Bold was not up to speed. I will wait and see what happens.
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Images in email -- setting?

Then you should be receiving HTML mail then.

 

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 21
Registered: ‎11-20-2008
My Device: Blackberry Bold

Re: Images in email -- setting?

Having the same issue with my phone.  I have it set to receive automatically, but I still don't get the images unless I, from within the email, select "get images".  I then have to close the email and reopen to see the images.
Contributor
Posts: 21
Registered: ‎11-20-2008
My Device: Blackberry Bold

Re: Images in email -- setting?

I know this is a dumb question, but what is BES?
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Images in email -- setting?


skhyatt wrote:
Having the same issue with my phone.  I have it set to receive automatically, but I still don't get the images unless I, from within the email, select "get images".  I then have to close the email and reopen to see the images.

Yes, that is the way it works. You must select "get images" in th email.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Images in email -- setting?

BlackBerry Enterprise Service.

 

http://www.blackberryfaq.com/index.php/BlackBerry_Glossary#BES

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code