12-09-2013 09:38 AM
Hi, I have received the notification that my BB 9900 needs to update to the BB 7.1 OS before December 14, 2013.
My concern is, will this delete my memo's? I have many of them and I do not want to lose any.
Will it delete my regular phone contacts and BBM messenger contacts?
Will it delete my media files, as in my pictures and videos that I have saved to my BB 9900?
Please, if anyone can help answers these question it will be greatly appreciated.
12-09-2013 12:47 PM
Welcome to BlackBerry Support Forums
If you're getting notification about device software from your Carrier then ..IMO you should go for it , however do it using BlackBerry desktop software and most important after a complete device backup.
Regarding your queries :
As I said earlier , use desktop software to update your device software , don't perform an OTA software update. First look at this helpful article regarding device backup How To Backup Your BlackBerry and do a backup of your BlackBerry.
After backup, connect your device and run desktop software , within desktop software click Device > Update , if any updates are available from your carrier then it will offer you the available update. Also check this KB article for help :
KB03901 :How to update BlackBerry Device Software using BlackBerry Desktop Software for Windows
Let us know if you have any other queries.
12-09-2013 08:36 PM
Thank you prince2012, that is exactly what I wanted to know. I have installed the BB desktop software on my computer and will use it to backup the files before I start the update.
12-10-2013 12:20 PM
You're most welcome ...let us know if you feel any problem