Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎08-22-2009
My Device: Not Specified

In My World purchased item stuck on "Completing Purchase..."

Recently I purchased Empower SMS Viewer. In Blackberry App World, in My World It is stuck on "completing purchase..." and the bar is continualy going. I don't know how to fix this problem if you could please help Smiley Happy

 

Thanks 

New Contributor
Posts: 5
Registered: ‎08-20-2009
My Device: Not Specified

Re: In My World purchased item stuck on "Completing Purchase..."

I have the same problem with eOffice.

 

Seems to be a new issue. I have purchased many apps and never had it before.

 

 

Hall of Famer III
Posts: 57,218
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: In My World purchased item stuck on "Completing Purchase..."

HI there!

There have been some issues with the AppWorld services lately...most are reported to be cleared up. Please try again. Also, please try removing and re-installing AppWorld...some have reported that to be helpful. In addition...RIM has released AppWorld version 1.1.0.15...it is highly recommended to be on that version.

Also please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

In addition, you can try this sequence:

1) Remove AppWorld from your BB (Homescreen > Options > Advanced Options > Applications) -- if it requests that you reboot the BB, do so.

2) Do a Batt-Pull reboot as described above.

3) Get a new link and install a fresh copy of AppWorld

  • Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
New Contributor
Posts: 5
Registered: ‎08-20-2009
My Device: Not Specified

Re: In My World purchased item stuck on "Completing Purchase..."

Thanks for the suggestion. Just finished trying all that.

 

No change - same issue.

 

Anyone else have any ideas?

 

Thanks,

 

KC

 

-----