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New Contributor
Posts: 2
Registered: ‎03-26-2012
My Device: Bold 9780
My Carrier: MTS Ukraine
Accepted Solution

In-coming name and phone # appearance while blocked

I have a problem (and so do all my colleagues) with BB Bold 9780.

 

When someone, who's phone # and the name etc is stored in my Address book calls me and my device is locked (it gets locked if not in use for 10 minutes) what I see on the screen is the phone # of the caller, but no name. If device is not locked - the name of a caller apperars along with the #.

 

This is very uncomfortable, because I do not remember the # of all the people in my address book, so when there is no name - I don't know who is calling.

 

I am sure this can be be fixed somehow, since such an elementary feature cannot be a real problem for Blackberry...

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: In-coming name and phone # appearance while blocked

You need to go to your Options > Security settings and under the Encryption, turn off encryption for the Address Book or contacts.

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New Contributor
Posts: 2
Registered: ‎03-26-2012
My Device: Bold 9780
My Carrier: MTS Ukraine

Re: In-coming name and phone # appearance while blocked

Thank you so much! It works!

Highlighted
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: In-coming name and phone # appearance while blocked

You are very welcome.

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code