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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎09-10-2012
My Device: bold 9650
My Carrier: verizon

Inadvertant calls made after locking

I lock my keyboard out by using the top button and then slide the phone into the holder  (a real blackberry holder). It will frequently redial the last number.  This shouldn't happen.  Software is current, any suggestions?  The phone is NOT password protected.

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Inadvertant calls made after locking

Hi Jayce54321,

 

Welcome to the BlackBerry Support Community.

To rule out any software issue that may be the cause of your BlackBerry® Bold™ 9650 smartphone unlocking the keypad and dialing out, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issue has been resolved before restoring any data from your backup file.


Hope this helps.


-FS


 


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Highlighted
New Contributor
Posts: 2
Registered: ‎09-10-2012
My Device: bold 9650
My Carrier: verizon

Re: Inadvertant calls made after locking

I tried following the KB but I don't get the option of checking for other versions on the phone and the website just tells me I am up-to-date.  I am running 6.0 build 3084.  I guess I can live with it until a newer OS comes out.