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New Contributor
Posts: 2
Registered: ‎11-25-2011
My Device: torch
My Carrier: bell

Incoming email font.

Hello,

I just set up a clients company on the new version of BES express and one person is having a problem receiving some emails on their blackberry torch. Most of his emails come in fine except the odd few are recieved in multiple font styles i.e. part of the email will be in old english and then in script and so on.... up to like 10 fonts in some emails. The same emails come in fine on this users outlook account setup on exchange and they also come in without any problems to other employee's blackberry's. Anyone have an suggestions on what might be changing the fonts? Is there somewhere in the blackberry that trys to edit incoming mail fonts?

New Contributor
Posts: 2
Registered: ‎11-25-2011
My Device: torch
My Carrier: bell

Re: Incoming email font.

Update

 

I had a look at the messages, it only does it to the body of some html messages, but not all. I can click get plain text and it looks fine but my client is not happy with that solution. I also do not want to dissable html emails altogether. Any ideas?