06-19-2012 03:45 AM
Welcome to the Community
The checkerboard pattern only appears when an HTML page loads up and it seems that the email that you received views only part of it and the rest was just the unloaded pattern. While on this page, please the Menu button then choose Get Plain Text, you will then see the entire page without the images. Press the menu button again and choose Get HTML and the screen should load up with the images. Just make sure you have a good coverage while getting the HTML page loaded up because it may end up getting the unloaded pattern again.
Goodluck and please let us know if this resolves the issue.
06-19-2012 06:35 PM
Thanks, Ron, but unfortunately, we've not been successful. I followed your directions, but still ended up with the checkerboard pattern. I'm totally stumped. Not only is the latest email showing the checkerboard pattern, but all previous email messages are showing the same pattern. It's like someone flipped a switch and all my email messages on each of the four email accounts in my Blackberry Bold 9900 are now blue/white checkerboards. Where do we go from here???!!!