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New Member
Posts: 2
Registered: ‎02-03-2014
My Device: Bold 9930
My Carrier: Sprint

Incorrect Blackberry ID on Phone

When I created my Blackberry ID, I inadvertently used an email address that isn't mine.  I don't recall my password so I can't log in.  How do I change the Blackberry ID on my phone to an email address that is mine?

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Incorrect Blackberry ID on Phone

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.

 

You can create the new ID at www.bbid.com

 

Good luck.


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New Member
Posts: 2
Registered: ‎02-03-2014
My Device: Bold 9930
My Carrier: Sprint

Re: Incorrect Blackberry ID on Phone

I already did create a new BB ID (with my correct email address), but I don't know how to associate that with my device.

I'm not worried about apps - it's a work phone, so I don't have any.  What I want to do is add another email acct, but I can't without entering in a BBID and pw.

Guru II
Posts: 21,707
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Incorrect Blackberry ID on Phone

In order to use another BBID on the device you have to perform a security wipe on the device. You probably should contact your IT department since you will need to reconnect to your BES server afterward.

http://www.blackberry.com/btsc/KB26694

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