Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎05-14-2013
My Device: BB-Z10
My Carrier: Etisalat

Incorrect id associated with BlackBerry Id

Hi All,


One of the BES office users was using BB Curve - with office email id as BB Id.


User went on biz trip and had some issue, so he tried to input his personal email id as new id. While creating the 2nd  id, he missed 1 alphabet from his correct email id - id got created = now we are not able to sign in to this id from the device.


When I enter the correct email id with correct password, message comes to "enter the correct email id associated with the smart phone" - if we try to change the password for the incorrect id - BB is sending password reset mail to the  incorrect email id ..........


What is the way around to change the id associated with a device


Correct the id  ???


Any help is appreciated, thank you.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Incorrect id associated with BlackBerry Id

Hi and Welcome to the Community!


It sounds like some steps were left out...once a BB ID is associated to a BB, the only way to change that association is to WIPE the BB. From what you describe, that did not happen...and the error message you quoted confirms that...the BB must be logged into the same BB ID that was previously associated to it, until a WIPE is performed.


Unless perhaps you left that step out? If so, then please re-post with the exact and complete sequence of events that occurred. Note that, if all you wish to do is abandon the BB ID that is presently associated to the BB, then you WIPE the BB and then create a brand new BB ID.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Forums Advisor III
Posts: 1,432
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Incorrect id associated with BlackBerry Id

Once a Blackberry account name has been established in the phone, it cannot be changed without wiping the phone. This is part of the Blackberry security.


Wipe the phone and then you should be able to change the account name. Make sure you have a backup for your important information before wiping the phone.

Jerry G.