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New Contributor
Posts: 2
Registered: ‎11-12-2012
My Device: Torch 9810
My Carrier: 4157131321

Incorrect password

[ Edited ]

Im Rose

 

I guess my phone now been block after couple of times typing my password.. It sucks because i just open and sent text but when i re open again, wont accept my password.. right now i am now able to read/send anything from my BBM torch 9810 ..

 

Any idea/help in this regard very much appreciated 

 

lovelyrose

Posts: 95,152
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Tell us your story

Rose,

 

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?



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New Contributor
Posts: 2
Registered: ‎11-12-2012
My Device: Torch 9810
My Carrier: 4157131321

Re: Tell us your story

thank you! hmmmm yes i guess thats what i did, but i guess im doing that all the time.. now my problem is i guess its now block and says Enter " blackberry" to continue: i dont what this means, i type "blackberry" but when clicking ok it will gone and wont process! 

 

thank you for your reply, very much appreciated .... really need help in this regard! 

 

Rose

Highlighted
Posts: 95,152
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Tell us your story

After entering the incorrect password a set number of times (normally ten) your device will wipe itself of all personal data, preferences, messages, calendar, contacts, etc., and the device will again be ready to use as if almost new. If you have a backup of your data, you can restore that data to your device.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code