08-31-2012 03:28 AM
Over the last 24hrs my phone is saying initialization failure and I am unable to connect to my service provider or my wireless network.
I have updated it, rebooted it and removed the battery and sim cards but still nothing.
Has anyone any other suggestions?
09-02-2012 12:20 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.