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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-04-2008
My Device: Not Specified

Install issue, software disappears

Running Windows XP, Blackberry 8820, had desktop software installed previously, was uninstalled.  Downloaded latest version of software from Blackberry site (long! download).  Ran install without error messages, but software is not there.  Uninstalled and reinstalled, no software.  Found suggestions on this forum for a clean uninstall, removed entries from the Registry and registered the msi file, reinstalled software, same thing.  No error messages on install but the software is not on the programs list and there is no folder in Programs.  Please help!


Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Install issue, software disappears

Hi and welcome!

Are you getting any error messages while downloading:

Are you opening the exe file that downloads?

Let me know,


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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS

Re: Install issue, software disappears

Does the software show up in Add/Remove Programs?
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