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Posts: 1
Registered: ‎01-07-2012
My Device: Curve 8250
My Carrier: Vodafone

Installation issues with Microsoft .net/3.5/helper.exe

[ Edited ]

I have downloaded BB Desktop Software from the BB website.

When I run the setup, it gives an error "BB Desktop Software requires following items to be installed....."
and shows Microsoft .net framework 3.5 SP1 (Web Download) in the item list.
When I click on Download Button, it gives me error 
"An error occurred while downloading file http://saturn.installshield.com/devstudio/setuprequirements/Microsoft .net/3.5/Helper.exe"

I later found that this was because the url for this .net extension is wrong. But there is no way to actually change the url that the installer will go to to download that extension. I have manually downloaded this Helper file, but it does not run, or I must say, "it splashes and disappears".

I need advice.

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Installation issues with Microsoft .net/3.5/helper.exe

Hello Bhasmam,


Welcome to the forums. 


Have a look at this article regarding your issue. 


BlackBerry Desktop Software requires Microsoft .NET 3.5 SP1 to be installed



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