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New Contributor
Posts: 2
Registered: ‎03-15-2013
My Device: Blackberry Curve 9320
My Carrier: LIME, TIM

Installed new BBM - not working/opening now!?

I moved to Brazil three weeks ago and bought a new sim card from a different service provider. From then, my BBM app hasn't worked - I can neither send nor receive messages, and only WhatsApp is working. BBM only worked once, and that was when I had just got the sim card. Since then, it has stopped. 

I downloaded and installed the new version of BBM, and every time I go to open it, a blue screen comes up asking if to set up BBM - it then says 'Setting Up BBM' for a few mins before saying 'Temporary BBM server error has occured', then has an option for Retrying.  

This is pretty frustrating. I was planning on using BBM as a main means of keeping in contact with people back home.

What can I do?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Installed new BBM - not working/opening now!?

Hello CarlieBim


Welcome to BlackBerry Support Forums



Is your new SIM card provisioned with BlackBerry Data Plan , if it is then are you sure your device is Unlocked from your previous carrier ? look at this Knowledge Base :


KB03889 Changing the service provider or network


Good luck.


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