Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 4
Registered: ‎10-09-2009
My Device: Not Specified
Accepted Solution

Installing Desktop 5.0.1

I can't install the app, because at the end of the installation it sends to me the message: "Coud not access VBScript run time for custom action"

 

Thanks,

Pedro.

Hall of Famer III
Posts: 58,166
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Installing Desktop 5.0.1

 

Hi there!

 

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.

 

1) Remove your device OS update package from your PC (add/remove programs)

 

2) Cleanly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

 

3) Get a fresh download of the RIM DTM software:

 

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

 

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

 

5) Install DTM to your PC

 

6) Install (also to your PC), the device OS package

 

7) Start the organizer configuration over:

  • KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

 

Hopefully that will get things going again.

 

Good luck and let us know!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎10-09-2009
My Device: Not Specified

Re: Installing Desktop 5.0.1

Fantastic solution!!

The problem was solved by the clean uninstall action.

 

Thanks you very much!!

Pedro.

New Contributor
Posts: 2
Registered: ‎09-27-2009
My Device: Not Specified

Re: Installing Desktop 5.0.1

question....If i have already uninstalled the Blackberr Desktop Software through the Control Panel and Add Remove Programs, do I still need to remove the device OS update package from my PC?  If so, how do I do that?  I need to do the rest of the clean uninstall you have described but had already removed the Desktop Manager before I found your post?

 

Hall of Famer III
Posts: 58,166
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Installing Desktop 5.0.1

[ Edited ]

 


smfarrar wrote:

question....If i have already uninstalled the Blackberr Desktop Software through the Control Panel and Add Remove Programs, do I still need to remove the device OS update package from my PC?  If so, how do I do that?  I need to do the rest of the clean uninstall you have described but had already removed the Desktop Manager before I found your post?

 


 

 

Hi and Welcome to the Forums!

 

Typically, add/remove programs has separate entries for DTM versus the OS update package. So, if you see it there, then that's where you go to remove it. If you don't see it there, then you never installed it to your PC. Although, I must admit, I've never uninstalled DTM first...I've always uninstalled my OS package first.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎09-27-2009
My Device: Not Specified

Re: Installing Desktop 5.0.1

I am new to the whole BB thing, so pplease bear with me.....My trouble all started when I tried to update the Desktop Manager to 5.01...When I tried to restart it kept saying the MSI file was missing for Roxio Media Manager.  I removed the Balckberry Desktop Manager and the Blackbery Media Sync (?)... But when I restarted my PC after that, it still keeps trying to install the Roxio Media Manger from when I did the update...  So I was going to try the clean uninstall that I saw how to do here...but realized I had skipped step 1 and had already done step 2... What would the BB OS update program look like (or be called ) in the add/remove programs list?

 

Thanks...All help is appreciated.

 

 

Highlighted
Hall of Famer III
Posts: 58,166
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Installing Desktop 5.0.1

Well, in add/remove programs, mine says "Blackberry Device Software........". I don't know what your's might say.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................