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New Contributor
Posts: 8
Registered: ‎02-17-2012
My Device: Curve 8520
My Carrier: Rogers

Installing OS 5 on a Curve 8520

Hi People

I bought my wife an 8520 off Ebay. It came with OS 5 but I went back to 4.6 hoping to get the Blackberry Appworld icon to show up as it wasn't there. Well after installing 4.6 that icon showed up but now I cant get the phone to install 5.0. It is for a French provider called Bouygues. I have the correct 5.0 OS 8520wifiM_PBr5.0.0_rel1168_PL5.2.0.67_A5.0.0.681_Bouygue

The update screen gives both OS's with the 4.6 checked. I uncheck 4.6 and select 5.0

but when I go to install it I get this:

There was an error updating your software

This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service.

Reinstalling the Bougues 4.6 OS (8520wifiM_PBr4.6.1_rel411_PL4.2.0.118_A4.6.1.274_Bouygues) is no problem at all. Can anyone tell me how to get the 5.0 OS to install ? 

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Installing OS 5 on a Curve 8520

Does your wife have an active blackberry data plan on her account rather than a standard carrier data plan? This is what the error message is referring to when it mentions the subscription.

She will need a blackberry data plan in order to use features such as app world, email and bbm.
New Contributor
Posts: 8
Registered: ‎02-17-2012
My Device: Curve 8520
My Carrier: Rogers

Re: Installing OS 5 on a Curve 8520

I am with Rogers Wireless but the phone is unlocked and for the carrier Bouygues Telecom which is French. How do you go about getting a Blackberry data  plan for a phone which is not for your carrier.

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Installing OS 5 on a Curve 8520

Just give your carrier a call and ask them to add it to your plan.