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New Contributor
Posts: 4
Registered: ‎07-16-2008
My Device: Not Specified

Intellisync error "Duplicate records found"

I am trying to sync my BB 8300 with Outlook 2007.  I am using Blackberry Desk Manager 4.2.2.14.

I was able to sync before but now it get this error "Duplicate records found in the device" and it won't sync.

Any ideas to fix this problem?

 

I tried to un-install and re-install DM.

I also tried to delete Intellisync folder

 

Thanks! 

Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: Intellisync error "Duplicate records found"

[ Edited ]

JJKD wrote:

I am trying to sync my BB 8300 with Outlook 2007.  I am using Blackberry Desk Manager 4.2.2.14.

I was able to sync before but now it get this error "Duplicate records found in the device" and it won't sync.

Any ideas to fix this problem?

 

I tried to un-install and re-install DM.

I also tried to delete Intellisync folder

 

Thanks! 


 

Hi JJKD;

 

What is your email application?

 

Backup your device.

Review the BB KB Here...

There are a couple of approaches to this. If your not needing to complete a two way sync, you can clear the calendar on the BB Handheld by going to BACKUP / ADVANCED and clearing the calendar on right side of the Advanced GUI. Then just try a regular sync.

This can also work by clearing

 

If you do need to complete a two way sync you can BACKUP the device and clear the Calendar (edit), then RESTORE just the the calendar in BACKUP / ADVANCED by menu'ing the backup you created and complete a restore of the calendar. By backing up and then clearing and then restoring, this will clear any issues with the calendar DB and reindex the data. Then try a regular sync and see if the symptom is taken care of.

 

Good luck and let us know how your doing...

Message Edited by hmeister on 10-10-2008 09:48 PM

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If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards

hmeister
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New Contributor
Posts: 4
Registered: ‎07-16-2008
My Device: Not Specified

Re: Intellisync error "Duplicate records found"

Hi hmeister,

 

I tried your suggestion (option 2) and did not work.

I am still getting the same error...

Any other ideas?

 

Thanks!

JJKD

Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: Intellisync error "Duplicate records found"

Hi...

 

Did you follow through the KB article and attempt to identify which part of the PIM sync is not working?

Click here...


+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards

hmeister
Super Contributor
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ 5.0.0.734 OS
My Carrier: Verizon

Re: Intellisync error "Duplicate records found"

Have you tried actually wiping the BB and re-synching?
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein
New Contributor
Posts: 3
Registered: ‎02-02-2009
My Device: Not Specified

Re: Intellisync error "Duplicate records found"

hmeister:

 

I followed your link to "Review the BB Here...", performed Task 2- Steps 2 and 3 then successfully synchronized as I normally would (one-way sync from PC.)

 

THANK YOU!