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New Contributor
Posts: 6
Registered: ‎03-23-2011
My Device: Curve 8520
My Carrier: Orange

Re: Intellisync failure - check boxes clearing

Correct, Outlook & Outlook Connector (for Mdaemon) doesn't appear to work with the Blackberry Desktop Software, for me anyway.  But Mdaemon 12 syncs everything up nicely OTA.


Thanks

Brendan

New Contributor
Posts: 7
Registered: ‎03-14-2011
My Device: Curve 8310
My Carrier: AT&T

Re: Intellisync failure - check boxes clearing

Thank you for the information.  I will ponder whether to activate the OTA option.  Can I use a bluetooth connection direct to my desktop, or must I go through the internet/mobilephone/dataplan?  I assume I can tell it not to send all those emails to my BB.

 

Ralph

New Contributor
Posts: 6
Registered: ‎03-23-2011
My Device: Curve 8520
My Carrier: Orange

Re: Intellisync failure - check boxes clearing

Hi,

 

Yes the OTA sync can only be done over the mobile networks.  I think it has to do with the way the RIM servers work.  Mdaemon activates a connection with RIM servers and then the handset talks to RIM servers or something like that.  Either way the handset has to use the mobile networks for it to work.

 

Hope you get sorted,

Thanks

Brendan

New Contributor
Posts: 7
Registered: ‎03-14-2011
My Device: Curve 8310
My Carrier: AT&T

Re: Intellisync failure - check boxes clearing

Thank you so much.

 

I will sort.

 

Ralph

New Member
Posts: 2
Registered: ‎05-05-2012
My Device: Pearl 8100
My Carrier: AT&T

Re: Intellisync failure - check boxes clearing

Hi,


I am getting the same checkbox clearing error in Intellisync.

My Blackerry Pearl 8100 Desktop v4.2.2 was crashing on backup and the error message suggesting upgrading to latest desktop. I upgraded the desktop to Blackberry Desktop Software v6.1.0.36 on Windows XP Home SP3. The Blackberry Desktop Software found I needed to upgrade the device software to v4.5.0.182 and succesfully updated the device software.

Following advanced synchronization logging notes on Article ID: KB01451, I changed MultiJobTraceLog to 200 from 0 and added entry TifLog=100 under [ilwin]

Steps to replicate the error are:

1. Started the Desktop software and connected Blackberry to PC via USB

2. Clicked on 'Organizer' on left vertical menu bar

3. Clicked on 'Configure settings...'

4. Clicked on Calendar checkbox -> Calendar Setup window pops up.

5. Selected Microsoft Outlook (because I have Microsoft Outlook 2003 SP3) and clicked Next.

6. selected Two way synch radio button option and clicked on Next.

7. Selected Outlook user profile from Drop down (which correctly shows), selected Transfer only future items option under Calendar data range and clicked Next.
8. On final Calendar Setup Finish screen (Congratulations!) clicked on Finish.

Expected behavior is checkbox on Calendar is checked but the checkbox show unchecked. Clicking on the checkbox against starts the process on Step #4 above.

Clicking on Sync brings back the configure settings window and exiting it gives the message box 'Organizer data hasn't been selected yet for synchronization'.

The Tif.log was not created but synchronize.log was created and PtTrace.log was created. I found no apparent errors in synchronize.log.

However, PtTrace.log seems to have some errors:
Sat May 05 06:44:45 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
06:44:46.265: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 06:44:47 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
06:44:48.328: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 06:44:49 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
06:52:16.031: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 06:52:18 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
Sat May 05 06:52:59 2012: Error {00000000-0000-0000-0000-000000000000} could not be found.1 at .\iluptbl.cpp line 2352
07:07:04.375: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 07:07:05 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
07:07:05.687: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 07:07:06 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
07:07:10.468: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 07:07:11 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
07:07:29.546: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 07:07:30 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
Sat May 05 07:07:32 2012: Error {00000000-0000-0000-0000-000000000000} could not be found.1 at .\iluptbl.cpp line 2352
07:08:11.265: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 07:08:12 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
07:08:12.859: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 07:08:14 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166
07:08:14.953: Fetching implemented classes at .\iluptbl.cpp line 3408
Sat May 05 07:08:16 2012: Error Load System Failed - {EB374104-558B-46BB-9C18-605F365C3439}.4031 at .\iluptbl.cpp line 166

Please let me know if you need additional information.

Thanks!

New Contributor
Posts: 8
Registered: ‎05-08-2012
My Device: Bold 9900
My Carrier: Telstra

Re: Intellisync failure - check boxes clearing

Hi Guys,

 I am having the same issue also, unable to select the check boxes on intellisync. You have to hate it when you get all nice new work equipment and then you can't syncronise it all together.

I am running a

 Toshiba Satellite Ultrabook

Win 7

MS Outlook 2010 (Kerio Outlook Connect)

BB Bold 9900

SW ver 7.0 2395 (v7.0.0.579,Platform 5.0.0.735)

 

I copied the below information from the log files:

 

Wed May 09 08:26:25 2012 -- Intellisync Log File --

08:26:25.298: Create empty table C:\Users\Chris\AppData\Roaming\RESEAR~1\BLACKB~2\\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 510
08:26:25.366: Empty table file C:\Users\Chris\AppData\Roaming\RESEAR~1\BLACKB~2\\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 529
08:26:25.376: Fetching implemented classes at .\iluptbl.cpp line 3408
08:26:26.633: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:26:26 2012: Error 0x83110005.-2096037883.0 at .\SyncConfigManager.cpp line 1140
08:26:26.847: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:26:27 2012: Error Failed to load CXLServer1.dll from the product directory..4005 at .\callback.cpp line 3821
08:26:28.438: Fetching implemented classes at .\iluptbl.cpp line 3408
08:26:39.532: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:26:40 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:26:40 2012: Error 119.119 at .\callback.cpp line 1152
08:26:56.490: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:26:57 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:26:57 2012: Error 119.119 at .\callback.cpp line 1152
08:27:05.354: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:27:06 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:27:06 2012: Error 119.119 at .\callback.cpp line 1152
08:27:30.535: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:27:31 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:27:31 2012: Error 119.119 at .\callback.cpp line 1152
08:30:41.206: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:30:41 2012: Error 0x83110005.-2096037883.0 at .\SyncConfigManager.cpp line 1140
08:30:41.614: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:30:41 2012: Error Failed to load CXLServer1.dll from the product directory..4005 at .\callback.cpp line 3821
08:30:42.232: Fetching implemented classes at .\iluptbl.cpp line 3408
08:30:53.483: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:30:54 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:30:54 2012: Error 119.119 at .\callback.cpp line 1152
08:31:01.681: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:31:02 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:31:02 2012: Error 119.119 at .\callback.cpp line 1152
08:45:02.556: Fetching implemented classes at .\iluptbl.cpp line 3408
08:45:02.822: Fetching implemented classes at .\iluptbl.cpp line 3408
08:45:03.655: Fetching implemented classes at .\iluptbl.cpp line 3408
08:45:13.864: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:45:15 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:45:15 2012: Error 119.119 at .\callback.cpp line 1152
08:45:27.950: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:45:29 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:45:29 2012: Error 119.119 at .\callback.cpp line 1152
08:45:36.996: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:45:38 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:45:38 2012: Error 119.119 at .\callback.cpp line 1152
08:47:42.459: Fetching implemented classes at .\iluptbl.cpp line 3408
08:47:42.717: Fetching implemented classes at .\iluptbl.cpp line 3408
08:47:43.547: Fetching implemented classes at .\iluptbl.cpp line 3408
08:47:51.910: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:47:53 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:47:53 2012: Error 119.119 at .\callback.cpp line 1152
08:48:03.960: Fetching implemented classes at .\iluptbl.cpp line 3408
Wed May 09 08:48:04 2012: Error 0x2.2.-2088370057 at .\OlkApiSession.cpp line 707
Wed May 09 08:48:04 2012: Error 119.119 at .\callback.cpp line 1152

 

I hope there is an easy fix to this, it is a pain when I have had seamless operations from my previous setups.

 

Cheers

New Member
Posts: 2
Registered: ‎05-28-2012
My Device: Bold
My Carrier: O2 UK

Re: Intellisync failure - check boxes clearing

I am having the exact same issue. It is interesting to note that it only happens on my work computer, not on  my home computer, the two are running different versions of Desktop software. I'm going to roll back the office one to an older version and see what happens.

 

New Member
Posts: 2
Registered: ‎05-28-2012
My Device: Bold
My Carrier: O2 UK

Re: Intellisync failure - check boxes clearing

I now believe the problem lies with Outlook, not the desktop software. My IT department is looking into http://support.bluetie.com/node/1100. Not sure if this is where the solution lies.

Highlighted
Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: Intellisync failure - check boxes clearing

I think the problem is in your office outlook, here solution(depending on your microsoft office version)i use ofiice 2010. first open your outlook>file>info>account setting> in "account setting" choose "data files" then click "Add" popup window will be appear, just click "OK" and try syncronize again