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New Contributor
Posts: 6
Registered: ‎11-12-2008
My Device: Not Specified

Intellisync process terminates while reading from Microsoft Outlook Calendar 2007

My calendar on the phone is not updating with entries from Microsoft Outlook and vice versa for three weeks now.  It stops after reading 159 messages of 346 every time I synch.  Intellisync log reported the following:

 

DesktopMgr caused an Access Violation (0xc0000005)
in module MsOutlookApi.dll at 001b:05e3dc39 CurrentThread:0000103C.

Exception handler called in Intellisync.
Error occurred at 2/19/2009 00:07:34.
C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe, run by v113113.
Operating system:  Microsoft Windows XP Professional Service Pack 3 (Build 2600).
1 processor(s), type 586.
37% memory in use.
2048 MBytes physical memory.
1274 MBytes physical memory free.
3941 MBytes paging file.
3373 MBytes paging file free.
2048 MBytes user address space.
1754 MBytes user address space free.
Read from location 0c27229a caused an access violation.

Context:
EDI:    0x0636e570  ESI: 0x0c27229a  EAX:   0x0000710a
EBX:    0x00000223  ECX: 0x0b755778  EDX:   0x00000001
EIP:    0x05e3dc39  EBP: 0x00000000  SegCs: 0x0000001b
EFlags: 0x00010202  ESP: 0x0b7556b0  SegSs: 0x00000023

The PtTrace log found the following:

Wed Feb 18 23:03:13 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1718
Wed Feb 18 23:03:13 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 818
Wed Feb 18 23:03:13 2009: Error 0x83110005.-2096037883.0 at .\desktopsetupbase.cpp line 892
Wed Feb 18 23:03:13 2009: Error 0x83110005.-2096037883.0 at .\desktopsetupbase.cpp line 1622
Wed Feb 18 23:03:51 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1718
Wed Feb 18 23:03:51 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 818
Wed Feb 18 23:03:51 2009: Error 0x83110005.-2096037883.0 at .\desktopsetupbase.cpp line 892
Wed Feb 18 23:03:51 2009: Error 0x83110005.-2096037883.0 at .\desktopsetupbase.cpp line 1622
Wed Feb 18 23:04:56 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1718
Wed Feb 18 23:04:56 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 818
Wed Feb 18 23:04:56 2009: Error 0x83110005.-2096037883.0 at .\desktopsetupbase.cpp line 892
Wed Feb 18 23:04:56 2009: Error 0x83110005.-2096037883.0 at .\desktopsetupbase.cpp line 1622
23:10:26.312:
23:10:26.312: Begin ILX Session, Source=Microsoft Outlook, Target=Device
23:10:28.921:
23:10:28.921: Starting Standard Sync
23:10:28.968: Phase=10, User=32B89487: Reading data from Device Address Book
23:10:38.968: Finished Reading 0 Records + 0 Deletes + 0 Unchangeds for User=32B89487 from Device Address Book (fast sync input)
23:10:38.984: Phase=20, User=32B89487: Reading data from Microsoft Outlook Contacts
23:10:43.406: Finished Reading 0 Records + 0 Deletes + 205 Unchangeds for User=32B89487 from Microsoft Outlook Contacts (slow/medium sync input)
23:10:43.406: Phase=30, User=32B89487: Writing data into Device Address Book
23:10:43.484: Add 0, Change 0, Delete 0, and Leave 205 Alone in Device Address Book
23:10:43.484: Add 0, Change 0, Delete 0, and Leave 205 Alone in Microsoft Outlook Contacts
23:10:43.500: Phase=40, User=32B89487: Writing data into Microsoft Outlook Contacts
23:10:43.609: Creating new Sync History File
23:10:43.625: History file 'C:\DOCUME~1\v113113\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\\32B89487\1.ish' committed
23:10:43.625: Translation Unit Completed: User=32B89487, rc=0
23:10:43.765:
23:10:43.765: End ILX Session, elapsed time =  17.000 seconds
23:10:43.906:
23:10:43.906: Begin ILX Session, Source=Microsoft Outlook, Target=Device
23:10:44.171:
23:10:44.187: Starting Standard Sync
23:10:44.187: Phase=10, User=32B89487: Reading data from Device Calendar
23:10:58.093: Finished Reading 159 Records + 0 Deletes + 0 Unchangeds for User=32B89487 from Device Calendar (slow sync input for resync)
23:10:58.093: Phase=20, User=32B89487: Reading data from Microsoft Outlook Calendar
00:06:56.078:
00:06:56.078: Begin ILX Session, Source=Microsoft Outlook, Target=Device
00:06:57.312:
00:06:57.312: Starting Standard Sync
00:06:57.609: Phase=10, User=32B89487: Reading data from Device Address Book
00:07:06.921: Finished Reading 0 Records + 0 Deletes + 0 Unchangeds for User=32B89487 from Device Address Book (fast sync input)
00:07:06.921: Phase=20, User=32B89487: Reading data from Microsoft Outlook Contacts

 

Anyone have any ideas or resolutions?  This is not a coporate or enterprise server, I use redirector for my corporate account.

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Intellisync process terminates while reading from Microsoft Outlook Calendar 2007

 

 

There are multiple causes for this error.

Summary of Causes

  1. You have created a Microsoft® Outlook® contact that contains no name or company name (for example, a contact with only a phone number).
  2. There are invalid characters (#$@!%-,^") in your BlackBerry smartphone Address Book, your IBM® Lotus® Notes® address book, or your Microsoft Outlook contacts.
  3. You have created a Novell® GroupWise® contact that contains no first name and last name, supplying only the display name.
  4. You have any attached file to a contact
 
Check this and try sync again.
If you can't maybe you have a corrupt intellisync, follow this link

 

--------------------------------------------------------------------------------
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New Contributor
Posts: 6
Registered: ‎11-12-2008
My Device: Not Specified

Re: Intellisync process terminates while reading from Microsoft Outlook Calendar 2007

Thanks for the suggestion. I tried it and again it failed.  How can you determine what contacts may have spaces or no names in order to correct the issues?
New Contributor
Posts: 6
Registered: ‎11-12-2008
My Device: Not Specified

Re: Intellisync process terminates while reading from Microsoft Outlook Calendar 2007

This still appears to be an access violation. 

 

Intellisync logfile:

 

DesktopMgr caused an Access Violation (0xc0000005)
in module MsOutlookApi.dll at 001b:0dcbdc39 CurrentThread:000014B4.

Exception handler called in Intellisync.
Error occurred at 2/23/2009 08:48:22.
C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe, run by v113113.
Operating system:  Microsoft Windows XP Professional Service Pack 3 (Build 2600).
1 processor(s), type 586.
57% memory in use.
2048 MBytes physical memory.
880 MBytes physical memory free.
3941 MBytes paging file.
3004 MBytes paging file free.
2048 MBytes user address space.
1708 MBytes user address space free.
Read from location 0cbed092 caused an access violation.

Context:
EDI:    0x0652ad88  ESI: 0x0cbed092  EAX:   0x0000710a
EBX:    0x00000223  ECX: 0x0c085610  EDX:   0x00000001
EIP:    0x0dcbdc39  EBP: 0x00000000  SegCs: 0x0000001b
EFlags: 0x00010202  ESP: 0x0c085570  SegSs: 0x00000023

 

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Intellisync process terminates while reading from Microsoft Outlook Calendar 2007

If you have a backup on Outlook, for calendar and contacts, my suggestion is wipe the device and start again.

 

To wipe the device made this

 

Go to menu, options, security options, general settings, press menu again, and wipe handheld.

With this you are erasing all the data in the device, and the device goes to factory settings. 

--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.