02-07-2013 12:23 AM
02-13-2013 01:10 PM
Sorry to hear about the issue you are experiencing with your Browser crashing on your BlackBerry smartphone.
Do you recall whether or not you restored backup data when complete the software update you mentioned?
If so, please backup and complete the following clean application loading process:
Please test again before restoring any backup.
Let us know if this help.
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02-22-2013 07:13 AM
Thank you for your prompt response.
Yes i did restore backed up data when i upgraded.
I tried following the step given for a clean backup in http://www.blackberry.com/btsc/KB11320
I was unable to do so as when i hit update from the device options, it kept giving me "no updates available" and there were no other options available.
I am using BB Desktop software version 126.96.36.199
Hope you can help.
02-22-2013 11:15 AM