10-12-2011 02:41 AM
Out of the blue today my browser just stopped working. My camera also doesnt work any longer. Tried trouble shooting the camera and was able to get it to work momentarily by putting my finger in front of the flash but that only allowed me to take black photos so i think the lense is shot. I can live without the camera.
But i cannot live without the browser. i get the message unable to connect to the internet please try again later
I can still download apps fromblackberry app world, play music from my apps, use apps. get email, bb messenger works. texting etc. I can connect through wifi or the network.
I have tried cleaning out the cache, doing diagnosis of the mobile network, battery pull. running out of ideas
Any help would be appreciated.
I am in canada and fido is my provider.
Solved! Go to Solution.
10-12-2011 02:29 PM
Hi and Welcome to the Community!
There is an ongoing major outage...formal information is available here:
From my experience, this is affecting BIS, BES, and all services that depend on those (BBM, email, AppWorld, web browsing, application access to internet data, etc.). Troubleshooting specific problems during this outage may be pointless.
Once the outage clears, if things are not yet flowing for you, please try these steps:
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!