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New Contributor
Posts: 3
Registered: ‎10-12-2011
My Device: bold 9700
My Carrier: fido
Accepted Solution

Internet Browser not working on my 9700.

Out of the blue today my browser just stopped working.  My camera also doesnt work any longer.  Tried trouble shooting the camera and was able to get it to work momentarily by putting my finger in front of the flash but that only allowed me to take black photos so i think the lense is shot.  I can live without the camera.

But i cannot live without the browser.  i get the message  unable to connect to the internet please try again later


I can still download apps fromblackberry app world,  play music from my apps,  use apps.  get email, bb messenger works. texting etc. I can connect through wifi or the network.

I have tried cleaning out the cache,  doing diagnosis of the mobile network,  battery pull.  running out of ideas

Any help would be appreciated.  

I am in canada and fido is my provider. 


Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Internet Browser not working on my 9700.

Hi and Welcome to the Community!

There is an ongoing major outage...formal information is available here:

From my experience, this is affecting BIS, BES, and all services that depend on those (BBM, email, AppWorld, web browsing, application access to internet data, etc.). Troubleshooting specific problems during this outage may be pointless.

Once the outage clears, if things are not yet flowing for you, please try these steps:

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎10-12-2011
My Device: bold 9700
My Carrier: fido

Re: Internet Browser not working on my 9700.

Amazing thanks!!