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Visitor
Posts: 1
Registered: ‎06-18-2012
My Device: Blackberry Torch 9800
My Carrier: Red Pocket Moble

Internet Configuration for BlackBerry Torch 9800 not working

Hi,

 

I recently purchased a used BlackBery Torch 9800 from a friend. The service provided for the phone was ATT, and now I am using it with Red Pocket. The phone line and texting works, except the internet browser and Apps. I called Red Pocket and they sent me the below instructions to configure the phone.

 

The problem I am having is in step (1). When I get to the Host routing table, the list is empty & there isn't any account for me to select. I have already removed the battery, the SIM card, and I even wiped the phone to see if maybe it will pull up and still nothing. How can I get it to work? If you would be so kind in assisting me, it will be greatly appreciated.

 

 

Internet Configuration

  1. On Device
    • Select Options (or Settings then Options) > Device > Advanced System Settings > Host Routing Table.
    • Scroll to the desired account and select Register Now.
    • The handset will display Registration message sent! Select OK.
    • Press the end call key to return to the main screen.
  2. On-line
    • Go to the relevant BlackBerry Internet Service Portal website for the service provider.
    • Follow the on-line instructions to send the service books to the device.
  3. Access Point only (for some applications)
    • Select Options > Device.
    • For software version 4.1 or later, select Advanced System Settings > TCP/IP.
    • For software version 4.1 or earlier, select TCP/IP.
    • Scroll to APN: and enter att.mvno.
    • Enter the Username and Password listed below. If no value is listed, leave the field blank.
      • Username for APN: 
      • Password for APN: 
    • Press the Menu key to enter the TCP options menu.
    • Select Save.
    • Press the end call key to return to the main screen.

The settings are saved and the service is ready for us

___________________________________________________________________


 

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Internet Configuration for BlackBerry Torch 9800 not working

Hi and Welcome to the Community!

 

The instructions they provided are...close...I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):


1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


That should replace what they gave you for items 1 and 2.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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