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01-09-2013 12:00 PM
BlackBerry Curve 9360
Bouygues Télécom (French)
Hello, I sent back my phone to BlackBerry to repair it (some defaults). When I get it back, Internet didn't work, and i can't use it today (I haven't the Blackberry's logo in the top right hand corner, only 3G or edge, but not EDGE). I call Bouygues Télécom, but no success. The seller said me that my phone is jailbreaked, so I should manually configure it.
I'm looking for a way to configure my blackberry to have internet. My subscription includes internet.
Do you have an idea ?
(Tell me if my english is bad.)
01-09-2013 01:23 PM
Hi and Welcome to the Community!!
The 9360 is, according to the records I can find, properly supported by your carrier. Hence, the automatic configuration methods should work. I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then should again contact your mobile service provider for formal support...ask them to check if this BB is the exact same you sent away, or if it is a replacement. If a replacement, then they may need to migrate your account from the old BB to this one.
01-09-2013 02:14 PM
Thanks for your complete anwser.
I didn't manage. Maybe because I can't register my email address, because of non-access to internet. I tried connected by WiFi, but it didn't work either.
First, I picked out the battery, but nothing changed. After, I did the 1st that you proposed to me. The message was sent, but I think that I can't receive the answer because the email addres isn't configured !
The second didn't work. I don't know what to do.
Maybe another idea ?
01-09-2013 02:38 PM
01-09-2013 03:09 PM
01-09-2013 03:56 PM
I'm sure that is mine. I recognize the back of him.But they did an OS update which erase all.
So you mean that I should link my BB with my BB ID to receive the message ? I think that i already did it, but I'll try.
01-09-2013 04:06 PM