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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎09-23-2011
My Device: Curve8250
My Carrier: virgin mobile

Internet browser not working

[ Edited ]

When I try to go on a website it always says LOADING ,but the nothing comes up. I have tried to solve the problem by taking the battery out, resetting browser , troubleshooting wifi conn., checked for updates, but no difference, please can you help? Thank you.  


BB Curve 8250

[personal information removed]

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Internet browser not working

Hi vitolaterza,


Welcome to the Support Community!

Can you provide a bit more information so we can better assist?

Do you have a data plan from your wireless service provider that supports internet browsing and are you able to browse over the mobile network?

What does your network signal indicator say and is it capital or lowercase letters?

This article should help you check your signal indicator. "Network status indicators from the GSM/GPRS/EDGE/3G/4G networks." http://bbry.lv/MzxrjU


I look forward to your response.



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