09-20-2012 08:16 AM
I received a message yesterday that I needed to confirm my password in the email settings on my Blackberry Bold 9700 to continue to stay synced to my internet email. When I went in to the settings and typed my internet email password it did not accept it and kept telling me to check it again. I finally got locked out and now the 24 hour mark is past but I still cannot get it to take. My email is still arriving on my computer so I am not locked out on my email. I just cannot sync my blackberry to receive my internet email. How do I get it to accept what my email password is or reset it again so that it is in sync?
Any help will be appreciated!!
09-26-2012 02:38 PM
Welcome to the BlackBerry Support Community.
Can you please verify that you are still able to sign into your webmail account from a computer? What type of email account are you using? If you are using an email account with two step validation, such as Yahoo!® or Gmail®, you may need to unlock the CAPTCHA in order to validate the account.
This KB article should provide more information on unlocking CAPTCHA. "Unable to integrate or validate a Google Mail account with BlackBerry Internet Service" http://bbry.lv/Irv1To
Hope this helps.
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