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New Member
Posts: 1
Registered: ‎11-15-2012
My Device: blackberry bold 9700
My Carrier: MTN

Internet fails to play or download media

Hi all
I have a blackberry 9700 with BIS which I've jus upgraded the software from OS5 to OS6, I'm having a problem opening and downloading any music and videos from the internet, I can browse through perfect but when I try to save it takes forever to download 1 percent and then says failed, I previously had this problem with the OS5 software aswell, it used to work fine when I first got the phone but recently started failing to download so I upgraded to OS6 and the problem is still the same, there is nothing wrong with my memory card as I've tried with another memory card and the problem still continues......Pleassssssse Help me ??????
Hall of Famer III
Posts: 59,080
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Internet fails to play or download media

Hi and Welcome to the Community!

Recently, there have been many many posts from your region about this exact problem. Some have escalated with their carrier and been told that it's a network overload situation, but there are conflicting reports as to if it is the carrier network or the RIM infrastructure that is overloaded.

In any event, the best way for formal attention to be given to this is by lodging formal support tickets via your formal support channel -- which you do by ringing up your mobile service provider.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎09-03-2013
My Device: Torch 9800
My Carrier: MTN

Re: Internet fails to play or download media

My Torch 9800 is doing the same earlier on in the year I sent it for a software upgrade and it downloaded but now it is doing the same again