01-08-2013 05:10 PM
Recently my internet has been acting up on my bb. I'll go on the internet and then it will shut down and a message saying "Uncaught exception: Application net_rim_bb_browser_daemon() is not responding; process terminated". It happens randomly e.g. if I'm on Youtube, Hotmail, Yahoo. For some reason it shuts down a lot faster whenever I try to use Google.
Also, I'm not sure if it's related, but not I cannot sign into anything, like my hotmail and yahoo account. I type in my password and it always comes up as password incorrect. It's definitely correct and I can sign in on my PC, so for some reason my bb just isn't accepting my login info.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-08-2013 05:14 PM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
01-08-2013 07:18 PM - edited 01-08-2013 07:19 PM
I've already tried the hard reset with the power on and off and neither has worked.
This is what it says in my Device info within the first 3 lines:
7.1 Bundle 2061 (v184.108.40.2064, Platform 220.127.116.112)
01-09-2013 12:19 AM
Back up your device data and have a security wipe. Go to Options > Security > Security Wipe. Type in 'blackberry' without quotes. All of your device data will be erased. Make sure that your battery is charged or you can put the device on charging cable.
After that check the browser and see if the problem arises resolves or not.
If your query is resolved then please click on “Accept as Solution”
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