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New Contributor
Posts: 4
Registered: ‎12-14-2012
My Device: Bold 9780
My Carrier: O2
Accepted Solution

Internet not working on my bold

For the last 3 days I have not received any emails and have not been able to connect to the Internet, even when I am at home with my wifi turned on. I still receive text messages and calls. Please help, thank you
New Contributor
Posts: 4
Registered: ‎12-14-2012
My Device: Bold 9780
My Carrier: O2

Re: Internet not working on my bold

And ps. It is a bold 9780 with 3G and wifi and I'm not sure what else you will need to know. I am with O2.
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Internet not working on my bold

Rocket, Greetings, and welcome to the BlackBerry.com Community Support Forums.

 

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

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New Contributor
Posts: 4
Registered: ‎12-14-2012
My Device: Bold 9780
My Carrier: O2

Re: Internet not working on my bold

Hi, it says mobile network Under that on enterprise server it says not connected...
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Internet not working on my bold


follow these additional instructions:

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎12-14-2012
My Device: Bold 9780
My Carrier: O2

Re: Internet not working on my bold

Thank you. Got most of that done except couldn't resend service book as wouldn't connect to server but turned off and on and emails coming throu in their hundreds! Thanks v much
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Internet not working on my bold

Great.

 

In the future, if it happens again, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.


Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code