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Visitor
Posts: 1
Registered: ‎05-03-2013
My Device: bold 9900
My Carrier: mobinil

Internet not working through network

[ Edited ]

hi i was have blackberry curve 8250 and service was work good then i buy bold 9900 but service not working on network but work on WIFI i make diagnostic test and get the following:


 

Diagnostic Started: May 4, 2013 00:21
Diagnostic Completed: May 4, 2013 00:21
**removed**
**removed**
Device Type: BlackBerry 9900
Application Version: v7.1.0.342
Platform Version: 5.1.0.276
Service Books: **removed**
Free File Space: 149151204 bytes
Radio Data Activation: Yes
    Signal Level: -77 dBm
    Radio Access: UMTS
    Network: EGY MobiNiL
    IP Address: **removed**
ICMP Ping Echo: Yes
BlackBerry Registration: Yes
Connected to BlackBerry: No
BlackBerry PIN-PIN: Abort
Server Name:**removed**
Email Address: **removed**
Connected to **removed**


i contact with service provider they told me that service are working properly please help

thanks in advance

 

 

 

Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.

Hall of Famer III
Posts: 57,268
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Internet not working through network

Hi and Welcome to the Community!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you need to escalate with your mobile service provider...they are responsible for all of your service delivery as well as all of your formal service-related support. Only they can look "behind the scenes" at their system to determine why your BB is having troubles.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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