Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 3
Registered: ‎11-16-2010
My Device: Curve 9300

Internet problems - Blackberry Curve 3G (9300)



I went to the US and bought my Blackberry Curve 9300 there and unlocked it, to use it in Brazil. I got back to Brazil yesterday and I have signed for the blackberry plan with my mobile company. I used the internet yesterday wonderfully (including wi-fi), but today it stopped working. I have contacted the company and they told me the plan is working well, so the problem must be the cell phone, not the services. Also, I should be able to connect to the wireless service at my house, but I can't. I keep getting the following error " Unable to connect to the internet, please try again later. If the problem persists please contact your service provider."


Can somebody please help me?


Thank you very much.

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: come to http://www.blackberryforums.com/

Re: Internet problems - Blackberry Curve 3G (9300)

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.

As to the wireless, have you updated your routers firmware?

what speed does it work at?


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

New Contributor
Posts: 3
Registered: ‎11-16-2010
My Device: Curve 9300

Re: Internet problems - Blackberry Curve 3G (9300)

Actually it did not work. It is really strange because it was working normally and now it is not anymore.

Regarding the wireless, it was working on monday and tuesday... but then it stopped working all of a sudden.

One more thing: when try to enter the WAP it works!

But BBM does not work neither can I receive or send e-mails through BlackBerry.

Can anybody please help me?

Thank you

New Contributor
Posts: 3
Registered: ‎11-16-2010
My Device: Curve 9300

Re: Internet problems - Blackberry Curve 3G (9300)

Hello. I have security wiped my BB and now I cannot setup my regular email account (only entreprise) and cannot connect to Windows Live Messenger or BBMessenger. Also, one more thing: the internet browser is no longer available, only the Hotspot Browser and the Wap.


Can anybody help me, please?



Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Internet problems - Blackberry Curve 3G (9300)

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎07-03-2011
My Device: BlackBerry Curve 9300
My Carrier: busness

Re: Internet problems - Blackberry Curve 3G (9300)

hey buddy, no worries i have the same problem, all i had to do is turn off the blackberry and turn it on again, it should say reading sim card and the internet should re-adjust and its fixed!
New Member
Posts: 1
Registered: ‎06-08-2012
My Device: 9300
My Carrier: digi

Re: Internet problems - Blackberry Curve 3G (9300)

i already try it many time, is active for few minutes only,, after that same things happen again,,