08-20-2008 06:24 PM
08-21-2008 09:01 AM
Does it say what version of the Desktop Manager is on the CD. I just looked up the different versions, and everything from version 4.2 Service Pack 1 support Vista. Is it possible to download the latest version (4.6) from here on another computer and transfer it to your mom's Dell on a flash drive?
08-21-2008 07:26 PM
08-21-2008 07:54 PM
08-21-2008 10:58 PM - edited 08-21-2008 11:02 PM
Do other CDs install fine? Since Vista is on the computer is your mom's account an administrator account? Also try to install it by right-clicking on the EXE file and choosing the 'Run As Administrator' option. Just want to rule out if it's a permissions issue.
08-23-2008 03:19 PM - edited 08-23-2008 03:22 PM
Please read this article from the knowledgebase on Vista and Compatible Desktop Manager sotware:
Also make sure you make a clean install of Desktop software:
Please let me know if this helps!