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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎03-06-2012
My Device: BB Torch 9800
My Carrier: Bell

Invalid Blackberry ID email address or password from Blackberry Protect

I have a Torch 9800.

It is registered on the wireless network and I can send a PIN message.

However, Blackberry Protect reports: "Invalid Blackberry ID email address or password".

In Blackberry Protect options, if I select the "Create a Blackberry ID" option it says: "The Blackberry ID User Account Service is currently not reachable. Please try again later.". I get this all the time, when other users are having no problems.


I am not on a data plan, but on a plan that gives me unlimited email and BBM. So I don't get web access except on Wi-Fi.


Anyone knows why am I having the above issues with Blackberry Protect? and how to correct them?