12-13-2013 10:11 AM
I have been using email's through POP3 on my blackberry for the last six months all ok and then suddenly yesterday i was asked to verify password i have tried to do this but the only message i keep getting is that either my username or password is invalid. This is not the case as I am using the same username and password on outlook and my Ipad and those work perfectly, . Can anyone help?
We did have a problem with our email on Wednesday, this is now sorted and the passwords were not changed.
I have tried the hard reset, tried to set it up online, cleared service books the works and still will not accept the correct username and password. it is driving me nuts!?!
Solved! Go to Solution.
12-17-2013 12:11 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
12-17-2013 11:09 AM