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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-29-2011
My Device: Torch 9800
My Carrier: AT&T

Invalid ring tone selected, please make another selection

[ Edited ]

After doing a security wipe - deleting all data from a Blackberry Torch the device will no longer play the default "AT&T Tune" ring tone.  Now, whenever that file is assigned as the phone's ring tone and you attempt to "try it" we now receive an error message on the phone that says:  "Invalid ring tone selected, please make another selection".  The phone played the AT&T Tune without a problem prior to the phone being wiped.


The phone is operating on the latest Blackberry OS 6 Bundle 2342.  We have deactivated the phone's account on the Blackberry Enterprise Server and even done a clean install of a fresh version of the OS onto the Torch - without success.  All other default ring tones still work.  The problem is only with the "AT&T Tune" tone.  The same thing has happened on two different torch devices.  Any suggestions would be appreciated.  Thanks.