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Posts: 1
Registered: ‎11-27-2012
My Device: curve 9320
My Carrier: sfr

Invisible emails on bb curve 9320 - "messages" application acting weird

Dear all,

 

here is my problem. I've been receiving emails for the last few months or so, the emails would go to the "messages" application and the sms/mms would go to the "text messages" application. i don't know what i did yesterday, but suddenly only txt and mms messages appear in both applications. my emails are nowhere to be found. I still get the little enveloppe at the top telling me i've received some new emails and can access the latest mesgs by clicking on the top banner (with the reminders) but my inbox has virtually disappeared. Every time i bb click when the msg app is open, i get layout options, not the app's options... does this sound familiar to any one here? when i try to open "inbox" nothing happens...

could you please help me?

thanks a lot,

Emmanuelle from Paris (France)

 

 

Hall of Famer III
Posts: 57,265
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Invisible emails on bb curve 9320 - "messages" application acting weird

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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