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05-02-2012 02:26 PM
We have a client who has had her Yahoo email comprimised two seperate times in the last couple months, and it starts sending out spam to everyone in her contact list. She insists that she never checks her email from a computer, she only does it from her Blackberry.
I have found plenty of solutions for antivirus software for Android or for Windows phones. Not having any luck finding something helpful for a Blackberry.
05-09-2013 12:59 PM
As I still cannot....after try after try make new posts of my own...I will continue to attempt to try to find similar posts relating to issues I am dealing with on my own. I was just informed by a reliable company (DHL) that I have been exposed to an infected e-mail (attachment-free). I have been told in the past that I did not need anti-virus software for my playbook as the OS takes care of such things. My ultimate question, I guess, is, am I indeed safe? Your support team has been very helpful in the past so I am hoping you can offer me advice and/or reassurance, as well as any action(s) I should take to protect my playbook. Thank-you in advance for your time and efforts in this matter.
05-10-2013 06:26 PM
05-11-2013 12:55 AM
When I called regarding the e-mail that errored upon opening...I was informed that such e-mails were being received by people, that they were indeed viruses, and that they should NOT be opened. They then apologized. Unfortunately, this was too late for me as I had opened it....that is why I had called....it had errored upon opening.
05-20-2013 08:17 PM
07-12-2013 12:35 PM - edited 07-12-2013 12:38 PM
I am even sorrier for an even longer delay in replying. To be honest, I thought I had. I appreciate your explanation...it put things into "layman's" terms enough for me to understand...lol. The avian flu remark was especially helpful in putting things into perspective. Your advice actually helped me double, as I also own an Android tablet (due only to the current limited game choices for Blackberry Playbook), and I am now aware that I might want to be more diligent in watching for security issues there, however limited my use. Again, thank you for your efforts and time....and I do apologize for the huge wait for this reply. My issue here should be marked as solved.