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New Member
Posts: 1
Registered: ‎11-15-2011
My Device: Curve
My Carrier: Cricket

Is the Blackberry Protect Web Site Broken???

I get the same error no matter what machine or browser I use. Is anyone else having this issue???


An Error Occurred:

Image pointed to must exist (input stream must not be null)

+ Stack Trace + Component Tree + Scoped Variables

Posts: 95,509
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Is the Blackberry Protect Web Site Broken???

Yes, some others are having the same issue, I've seen 3-4 posts about it.


What you need to do is to call your mobile network provider and ask them to escalate this issue to RIM level tech support. Explain the issue and tell them someone here in the forums ask you do to this.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 8
Registered: ‎11-18-2011
My Device: 9360 Curve
My Carrier: T-Mobile

Re: Is the Blackberry Protect Web Site Broken???

yes I'm having the same issues. Even since they changed the interface, I cant get in. Funny thing is that I am still connected on my 8530 curve. I dont get any error message.