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New Contributor
Posts: 4
Registered: ‎10-31-2012
My Device: Curve 9320
My Carrier: Telus

Is there a setting to change when my phone checks for email?

My phone only seems to be getting my email during the day (email that comes to my Outlook account only seems to go to my phone the next morning, at 8:30 or 9:00).  Is there a setting I can change?

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Is there a setting to change when my phone checks for email?

No, sorry, your BlackBerry doesn't "check" for mail, rather any mail you receive to your email server is "pushed" to your handheld device by RIM servers.

 

Likely you have some Outlook setting that may be deleting the mail from server, but that doesn't make sense that you only get it the next day. You'd have to explain a little further how your mail and outlook is setup.



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New Contributor
Posts: 4
Registered: ‎10-31-2012
My Device: Curve 9320
My Carrier: Telus

Re: Is there a setting to change when my phone checks for email?

Thanks... its a work phone, and our IT guy told me to check that first.  It didn't sound right to me, since they were coming in at different times the next morning.  I'll have to check with him again, I really don't know how he has it set up (seems far more convoluted than it needs to be, but what do I lnow! lol)

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Is there a setting to change when my phone checks for email?

Yes, check with your IT people if this is a BES or OWA account. They should help you there.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code