09-12-2013 05:44 AM
I wonder if someone could advise.
I have a user with a 9360 Curve, if anyone calls her on her blackberry the user will press the answer button, but the call doesnt connect from her point of view its a dead connection,
However from the point of view of the caller the phone they are calling is still ringing.
so person A has blackberry receives a call presses answer button and says "hello" the line is dead, no noise at all
Person B who is calling person A still "hears" persons A's phone ringing from person Bs handset.
We have swapped the blackberry
We have swapped the SIM
neither have made a difference.
09-12-2013 03:47 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!