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New Contributor
Posts: 3
Registered: ‎05-06-2010
My Device: 8520
My Carrier: o2

Issue receiving calls on a 9360

I wonder if someone could advise.

 

I have a user with a 9360 Curve, if anyone calls her on her blackberry the user will press the answer button, but the call doesnt connect from her point of view its a dead connection,

 

However from the point of view of the caller the phone they are calling is still ringing.

 

so person A has blackberry receives a call presses answer button and says "hello" the line is dead, no noise at all

 

Person B who is calling person A still "hears" persons A's phone ringing from person Bs handset.

 

We have swapped the blackberry

We have swapped the SIM

 

neither have made a difference.

 

Any ideas?

 

Regards

 

Steve

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Issue receiving calls on a 9360

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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